Report an issue within 48 hours of your order being marked delivered. Requests submitted after that window can’t be accepted through this process.
What’s covered
Damaged items, leaked bottles, and wrong products received. Photo or video evidence is required with every request so we can verify the issue.
What’s not covered
Used or consumed products, and change-of-mind requests, are not eligible for return or replacement.
How to request one
Open the order in your order history and use “Report an Issue / Request Replacement” on the delivered order. After we verify your evidence, eligible requests are resolved by replacement, refund, or another outcome as appropriate — the final decision is subject to Muv’s review. You can also contact us directly with your order number.
